How can I confirm that my order has been processed? 

You should receive an order confirmation email within minutes of submitting your order. The email may sometimes end up in your junk/spam folder, in which case, please help us by marking as non-spam so that further updates will reach your inbox.

If you did not receive any order confirmation email after placing your order, do not worry. Reach out to us and we’ll look into it within 24 hours.

When can I expect to see results from using gustoya products? 

You’ll notice your skin feeling clean, fresh, and hydrated within a few days. For specific skin issues, improvement will continue over time.

Do you conduct animal testing? 

No, we do not test our products on animals, nor do we collaborate with manufacturers that do.

Are your products suitable for vegans? 

Yes, all our products are vegan-friendly.

Which of your products are safe for use during pregnancy?

We advise expecting mothers to consult their healthcare provider before using any product. Generally, acid-based products are to be avoided during pregnancy due to potential sensitivity and uncertain safety.

Do you add artificial fragrances and colours to your products?

No, we only use natural colours and scents derived from fruits, vegetables, and herbs. We refrain from using artificial or alcohol-based fragrances or synthetic colorants.