30-Day No Questions Asked Refund Policy
We are proud to offer a 30-Day No Questions Asked Refund Policy. If for any reason you are not satisfied with your purchase, you can return the product for a full refund. This policy is valid for 30 days from the date of purchase.
Return Policy
We are also happy to offer a full refund under the following circumstances:
- When we are unable to supply a suitable replacement for a defective product or an item sent in error.
- For products that have an unacceptable remaining shelf life.
To qualify for a refund, the item must be unused, undamaged, and in the same condition that you received it. It should be returned in the original packaging.
Any benefits such as sample(s), point(s), or rebate(s) received from the purchase of the returned item must be returned to us or reversed or repaid accordingly.
Upon receiving and approving your returned product, we will begin the refund process. Refunds for payments made via bank transfer can be expected within 1-3 business days. Please note that some banks may have varying refund timelines; we recommend coordinating with your individual bank for precise timing.
Should your order arrive with a missing item, please keep all packaging materials including the parcel box and contact us immediately at [email protected].
We will review the video footage from our packing stations to determine whether the item was omitted during packing or lost during delivery. In the latter scenario, we may need to retrieve the parcel from you to investigate potential tampering when filing a claim against the courier service.
Delayed or Missing Refunds
If you haven’t received your refund yet, we recommend you first check your bank account or get in touch with your credit card company. There may be a delay before your refund is officially posted.
If you’ve done all this and still have not received your refund, please email us at [email protected] or use the Contact Us link on our website.
Shipping
If you plan to return a product, please reach out to us at [email protected], and we’ll guide you every step of the way. Ship your returns to the following address: 21 woodlands close #09-06 primz bizhub singapore. Your satisfaction is our top priority, and we appreciate your understanding and cooperation with our return and refund policies